When will my order ship?
Orders are processed by the date the order is placed and item availability. High demand and pre-sale items can and will take longer to process due to longer production times. Expect a 2-4 day fulfillment time.
What is the expected delivery time?
Delivery may range from 12-25 days depending on order size, location, and demand. If the delivery time for a certain product is longer, it will be explicitly stated in the product's description.
How do I check delivery status?
Online – with use of the email address used to place the order or with the order number you may check delivery status online. The footer of our home page includes a tab titled, "Track Your Order" in which you can check your order status. Please note: A status of unfulfilled means the order has not been shipped.
Customer service request- You may send a customer service request for order status. Please include your order number, email address used to place the order and your name.
Changes to your order may be done by contacting customer service. If your order has shipped, you will have to send the item back for an exchange.
Refunds and Exchanges
You may return your items for a refund within 30 days of the order placement date by contacting customer service. More information on what can be returned and other information can be found on our "Return Policy" page.
All sales are final. Therefore an exchange is not permitted.
We offer Expedited Shipping on all orders.
Expedited shipping is FREE!
We accept all major credit and debit cards (as well as Visa and Mastercard prepaid cards) Google Wallet, Apple Pay, and Paypal.
Please use the size charts on the product pages or the size ordering directions in the description of each product page, depending on the product. Many items run small, so order accordingly. Contact customer service for more assistance.
Yes, we may periodically offer discount codes on special sale days. Apply them at checkout to redeem the discount.
You may contact us by emailing firstname.lastname@example.org When submitting an email please make sure to include your name, email address and order number.